Announcements

Check here for information about changes, pending maintenance outages (also posted to the Service Outage Log on our System Status page), or other computing and network related announcements.
Please report any variation to the reports below to helpdesk@hesston.edu

Wifi Updates

posted Mar 24, 2016, 3:41 PM by Russ Neufeld

IT is planning to apply software updates to the wireless network controller tomorrow (Fri) am between 6-6:30am. This will require a reboot of the controller at a minimum, with additional testing to follow to ensure proper operation that may also require additional brief outages. We hope this will address a number of stability and connectivity challenges with the HC_Secure network that have arisen recently due to additional security patches on user devices. 

As always, please report problems to Helpdesk@Hesston.edu or call 620.327.8103. Thanks.

Untitled

posted Jun 10, 2015, 11:41 AM by Admin Account   [ updated Feb 17, 2017, 11:51 AM by Gary Oyer ]



Cold Calls

posted May 22, 2015, 8:50 AM by Russ Neufeld

[Sent to Faculty & Staff]

We seem to be receiving a number of sales cold calls on campus today related to printing / toner / etc. Please don't engage them or give them any information. 

The companies we work with don't cold-call, and these callers typically hang up immediately if you just ask who they're with. They're shady businesses at best, scammers and thieves in some cases. 

So, just like spammers, it's best to ignore them. Thanks very much for your help.

Russ Neufeld

Scheduled Campus Power Outage

posted May 22, 2015, 8:46 AM by Russ Neufeld   [ updated May 22, 2015, 8:47 AM ]

[Sent to Faculty & Staff]

The power outage planned for today will be rescheduled (due to rain delay and other outage demands on the crew.)

So, if any of you were needing to get on HC systems today, or if you had students or candidates interacting with our web services, they will remain up this weekend.

Watch for rescheduled date/time information from facilities as it is available.

Russ Neufeld

Important IT Updates: Office 2013 and more...

posted Dec 4, 2014, 10:25 AM by Admin Account   [ updated Dec 4, 2014, 10:26 AM ]

[Sent to Faculty & Staff:]

With the end of a semester, IT has a few reminders to share:
  • We ask that PCs be shut down overnight, for both the power savings as well as updates and other procedures that require system restarts.
    (We are also exploring policies that might reduce power consumption through sleep/hibernation methods. However, those are not the same as a reboot, which should be done regularly anyway.
     For remote access users, RDS does NOT require your computer to be running on campus to access a remote desktop session.)

  • With the holiday seasons come an increase in phishing scams and malware attacks. Please be careful when dealing with suspicious mail.
    (eg: shipping notices or invoices you don't expect.)
We also have a few updates:
  • Wireless Expansion will continue in the dorms throughout December and January, improving stability and performance. Our internet service will also be receiving a substantial upgrade in both hardware and capacity. 
    We ask that you keep internet use (especially streaming) work related, as our costs are substantial and employee traffic is prioritized during business hours, impacting student (and to a lesser extent classroom) performance.
    (Over the last five years we will have increased our wireless network access points five fold, and our internet capacity from 3 to 100Mbps, to handle a tripling of student and employee devices, and the associated traffic.)

  • IT has a new Portal site for training and support resources: http://IT.Hesston.edu 
    (Helpdesk is still the place for support requests / ticketing, but this new portal will let us post many more resources for you. We're still adding to it - let us know what you'd find helpful there.)

  • We have deployed Office 2013 to all student-facing lab and classroom computers on campus (and offered it for self-deployment to many administrative staff,) with the wider campus now invited to update. We are also working with Marketing & Communications to deploy a library of templates for Word and Powerpoint for easy starting points within the style guide.

Office 2013
HC IT is pleased to introduce user-initiated software deployment (you select your installation / update from a menu when it suites you to run the update.) 
The first solution we are deploying this way to the whole campus is Microsoft Office 2013.  Some of you have already upgraded and may disregard these instructions, but many of you have not or this is your first invitation.

The Microsoft Office Professional Plus 2013 (MSOffice Professional Plus 2013) upgrade is now available on all HC computers. It could take 30 minutes or more to complete this install. It reboots automatically following the installation, so you should start that upgrade when you're ready to restart your computer and have nothing else running, such as during lunch or the end of the day (when you should otherwise be shutting your PC's off anyway.)

You may wish to reference our IT portal for these instructions including screenshots if desired: http://IT.Hesston.edu/Training/Software
To select your software to install, open START>All Programs>Microsoft System Center 2012>Configuration Manager>Software Center.
Allow it a few minutes to update your software list and present a menu of available installations (you can do other things while it remains open in the background.) 
Once the available software shows up in the Software Center window, highlight the desired program and click Install in the lower right corner of the window. 

As always, please contact helpdesk (reply to this email) if you have questions or trouble, with this email or your Office 2013 installation.

Russ Neufeld
IT DirectorHesston College

Email @ HC

posted Oct 14, 2014, 2:08 PM by Russ Neufeld   [ updated Dec 4, 2014, 10:28 AM by Admin Account ]

[Sent to Students:]

ALERT!
(New Google Mailboxes and Trouble accessing the old HC webmail)

Returning student mailboxes were created on Google overnight on Wed. Aug 13th. ALL mail is now routing to Google. 

Returning students: To access your new Google mailbox, you MUST first submit a password change (after Aug. 13th) at https://pass.hesston.edu to activate your new Google account. After that you can log into http://mail.hesston.edu with your email address and new password. That same account and new password will give you access to all other Hesston College networks and resources (eg: myHesston or the HC_Secure wireless). Help configuring devices and clients to access your Google resources, as well as tips and training to help you get the most out of your account, are available on our http://Google.Hesston.edu website.

The old Lotus Notes mailboxes will remain available for 1 month. You may forward mail to yourself, or connect a mail client to download your mailbox before it is shut down. In addition, some users have had trouble access Hesston web mail in IE or Firefox with certain versions. If you get this error, follow these instructions on changing your browser settings to enable HC webmail to work again. The old mailboxes can be accessed by going directly to notes.hesston.edu in a web browser, or connecting to it by an SSL IMAP connection on port 993 using a mail client, such as ThunderbirdWindows Mail, or Apple Mail.

IT Department Updates

posted Jun 25, 2014, 2:26 PM by Rick Borders   [ updated Dec 4, 2014, 10:28 AM by Admin Account ]

[Sent to Faculty & Staff:]

Here is a brief update/refresher note regarding the changes in the IT department, and our mail migration to Google Apps.
  1. We are beginning adopting our new roles in the department, so here's the broad strokes:
    • IT Helpdesk is still the preferred point of contact for support needs, at Helpdesk@Hesston.edu or x8103. 
      We will be using the helpdesk ticketing system even more heavily for tracking support, maintenance, and project tasks, and email to helpdesk is the preferred method.
      Please don't call staff directly for support - we have extra workloads, new roles, and we may not be available or the appropriate person to assist you. By calling x8103 or even better emailing helpdesk, you help us manage our time and document the work most effectively, and as a result you get the best service possible.
    • Copy Center and Postal Services needs can still contact Mary directly at x8106/x8107, but the rest of IT is also available as a backup.
    • Melissa will be moving into an IT suite office in the near future, and will have a new phone extension (x8124). Support needs should be routed through helpdesk, as she is now a part of that support system as well.
    • Gary is remaining in Smith Center, but will also begin participating in the helpdesk support system. Faculty are encouraged to email helpdesk for support requests so Gary can centralize his tracking and communication, and so he can integrate his support into IT services more directly. He may share more as the details become clear.

  2. We have now completed the migration of accounts from Lotus to Google. 
    • If you are continuing as an employee beyond July you should have completed the migration steps. 
    • If you are still accessing a shared mailbox on Lotus that hasn't migrated yet, please email helpdesk.
    • If you find mail is appearing in Lotus but not Google, please search for it, including checking your trash and spam folders. If you are not finding the mail, email helpdesk for assistance.
    • Those we have not heard from have had your mailboxes migrated without your input or participation. 
      You must complete the couple steps outlined in the emails from Helpdesk (in your Lotus Mailbox) to access your new mailbox on Google.
We look forward to extending our services to you even further. If there's anything we can help with please don't hesitate to ask, and thanks for your patience and support as we work into these new structures.

Welcome to IT's new portal

posted Nov 25, 2009, 12:32 PM by Admin Account   [ updated Jun 24, 2014, 2:23 PM ]

This site is intended to be a single starting point for all things IT at Hesston College. This announcements blog will be a place for IT to post updates and notices for changes to the IT services and operations at Hesston College.

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